|
|
| |
|
| QUESTIONS
ABOUT YOUR ORDER: |
| Question
-How do I track the status of my order I placed on the website
for IN STOCK items? |
| Answer
- If you placed an order for ALL IN STOCK items your order should
ship within 3 business days. If we are in the middle of shipping
out a newly arrived product your order may take up to 14 days
to ship. |
|
| Question
-How do I track the status of my order I placed on the website
for PREORDER items? |
| Answer
- All products have release dates stated next to them on the
website. Please go to the page(s) with the products you ordered
and view tentative release date. |
|
| Question
-I placed an order for some PREORDER ITEMS. The date next to
the product originally said Oct. It is now Dec. and I still
do not have my order. What is going on? |
| Answer
- In this business release dates ALWAYS CHANGE. We try to put
the most accurate date that we know of on the site. However
sometimes Mcfarlane Toys will inform us that the date has been
pushed back. Situations like this are out of our control. |
|
| Question
-I combined items that were either IN STOCK with PREORDER ITEMS
or PREORDER ITEMS with different release dates, what happens
now? |
| Answer
- This is one of our biggest problems on the site. We kindly
ask customer to please not do this. The reason is that the cart
ony charges you for 1 shipment. So if you place orders for items
that are IN STOCK and items that ship in 3 months your order
will not ship till all items are IN STOCK. We sometimes will
seperate the orders for you and update your shipping total.
You will be emailed about your order if this happens. |
|
|
| QUESTIONS ABOUT
FACTORY SEALED CASES: |
| Question
-I ordered a FACTORY SEALED CASE of figures. I did not get a
full set in the case. I got doubles of some figures and ZERO,
ONE or TWO chase figures. |
| Answer
- FACTORY SEALED CASES are exacty that. They are sealed at the
Mcfarlane Toys factory. Therefore we do not know what assortments
are inside. Assortments are never guaranteed on these cases.
You may get a full set of figures in a case or you may not.
You may also get 0, 1, 2 or even 3 CHASE figures in a case.
Again they are totally random. |
|
| Question
-I ordered a FACTORY SEALED CASE of figures. I opened up the
case and I got a few figures that had packages that were damaged.
What are my options. |
| Answer
- As with assortments we cannot guarantee what the conditions
of any figures are inside the case. If you are concerned about
this we usually offer double boxing to protect your case even
further. However the USPS has done very well with our cases.
In all of our years in business we have only had around 5-8
complaints of cases being damaged in transit. Considering we
have shipped out over 5,000 cases your order should arrive in
fine condition through USPS PRIORITY MAIL. |
|
| Question
-I ordered a FACTORY SEALED CASE of figures. I would like to
return it for a refund. |
| Answer
- We are sorry but there are NO REFUNDS on certain items. Factory
Sealed cases are one of these items. You cannot return any Factory
Sealed Case whether it is opened or still sealed. |
|
| QUESTIONS ABOUT
GENERAL ORDERS: |
| Question
-I ordered a figure from your site 2 days ago. I now see it
is $20 cheaper. Can I get a credit or refund for the difference
of the amount I paid? |
| Answer
- Sorry but there are no price guarantees. This hobby is up
and down. Prices can change daily. Sometimes you pay higher
than an item ends up being. But sometimes you pay less. For
example. When NFL 5 came out, we sold SNOWY TOM BRADY figures
for $60, the next week they were up to about $125, now they
are at around $300. Would we email customers and ask them to
pay us the new price? Of course not. |
|
| Question
-I placed an order on your site and got it today. When I opened
up the SHIPPING box I noticed that the figure or package is
damaged. Can I return this item for another one? |
| Answer
- You may return this item only if you chose INSURANCE when
you checked out. If you did not we cannot be responsible for
damaged, or lost shipments through the USPS. |
|
| Question
-I placed an order on your site and got it today. I opened up
the clamshell package so I could display the figure. The figures
arm broke off and I lost the players bat. Can you send me a
replacement figure and bat? |
| Answer
- We are not responsible for manufacturer defects or missing/lost
accesories. You can contact the actual manufactuer MCFARLANE
TOYS. They may be able to help you with this. |
|
| Question
-I placed an order on your site and got it today. I ordered
a figure with green sleeves and this one does not have sleeves.
Why did I get a different figure and can I return it? |
| Answer
- Sometimes Mcfarlane Toys changes some paint colors or details
on figures after they release prototype pictures. Or sometimes
we get players in different colored jerseys. If this was an
order for REGULAR figures you may return it under our normal
return policies. |
|
| Question
-I placed an order for a full set of 8 NFL figures. I got my
order today and there was only 7 figures in my box. What happened
to the 8th figure? |
| Answer
- Sometimes Mcfarlane Toys will short pack certain figures.
Meaning that certain figures may not be found in all cases.
When this happens we may not have enough figures to fill all
preorders. While we do go the extra mile to try to acquire these
figures from other sources we sometimes cannot ship out all
orders in 100%. We would give you a full refund for the figure
you are missing and would ship out the rest of the order. We
apologize if this does happen but it is out of our control. |
| |
| |
| more
questions coming soon....................... |
